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Frequently asked questions

Below you can find some FAQS about orders, shipping & returns.

Orders

To make a purchase at Gema Zarina, simply browse our collection, select your desired products, and add them to your cart. Once you're ready, proceed to checkout, fill in your details, and complete your order. Enjoy your journey to enhanced beauty!

After placing your order, you will receive a confirmation email containing your order details. If you don’t see it, please check your spam folder. If you have any questions, feel free to contact our customer support!

Yes, you can change your shipping address within 24 hours of placing your order. Please contact our customer support as soon as possible to request the change. After 24 hours, we may not be able to modify the address.

Shipping & Returns

Yes, Gema Zarina offers international shipping! During checkout, simply select your country, and the shipping options will be displayed. If you have any questions about shipping rates or delivery times, feel free to reach out to our customer support team.

Your order will be processed and shipped within 1-3 business days. You will receive a notification with tracking information once it has been shipped.

We accept returns within 15 days of purchase for unused products in their original packaging. Please contact our customer support for return instructions and assistance.

Delivery times vary by location. Typically, domestic orders arrive within 5-7 business days, while international orders may take 10-21 business days. You'll receive tracking updates to monitor your shipment.

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