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Frequently asked questions
Below you can find some FAQS about orders, shipping & returns.
Orders
How do I make a purchase?
To make a purchase at Gema Zarina, simply browse our collection, select your desired products, and add them to your cart. Once you're ready, proceed to checkout, fill in your details, and complete your order. Enjoy your journey to enhanced beauty!
How do I know if my order is confirmed?
After placing your order, you will receive a confirmation email containing your order details. If you don’t see it, please check your spam folder. If you have any questions, feel free to contact our customer support!
Can I change my shipping address after my order is placed?
Yes, you can change your shipping address within 24 hours of placing your order. Please contact our customer support as soon as possible to request the change. After 24 hours, we may not be able to modify the address.
Shipping & Returns
Do you ship internationally?
Yes, Gema Zarina offers international shipping! During checkout, simply select your country, and the shipping options will be displayed. If you have any questions about shipping rates or delivery times, feel free to reach out to our customer support team.
When will my order be shipped?
Your order will be processed and shipped within 1-3 business days. You will receive a notification with tracking information once it has been shipped.
What is your return policy?
We accept returns within 15 days of purchase for unused products in their original packaging. Please contact our customer support for return instructions and assistance.
How long will it take until I receive my order?
Delivery times vary by location. Typically, domestic orders arrive within 5-7 business days, while international orders may take 10-21 business days. You'll receive tracking updates to monitor your shipment.